Human OS - Privacy Policy

Introduction

Human OS (“we”, “us”, or “our”) is a training, supervision and consultancy firm committed to operating with integrity, transparency and respect for the individuals and organisations we serve. This Privacy Policy explains how we collect, use, disclose and protect personal information obtained through our website and in connection with our services.

It applies to:

• Individual clients who register for our training programmes or supervision services
• Corporate and organisational clients who engage us for consultancy
• Members of the public who subscribe to our newsletters, updates or other
communications

By accessing our website or engaging our services, you acknowledge that you have read andunderstood this Privacy Policy. We encourage you to review it periodically, as it may be updated
from time to time.

2. Information We Collect

We collect only the personal information reasonably necessary to deliver our services and maintain our professional relationships. The categories of information we may collect include:

2.1 Individual Programme Participants
• Full name and preferred name
• Contact details (email address, phone number, postal address)
• Professional background, qualifications and areas of practice
• Payment and billing information (processed securely through our payment provider)
• Programme enrolment and attendance records
• Assessment results and feedback provided during training
• Emergency contact details where relevant to in-person events

2.2 Corporate and Organisational Clients
• Organisation name, registered address and business contact details
• Names and contact details of authorised representatives and key contacts
• Contractual and project information relevant to the consultancy engagement

Invoicing and payment records
• Information shared in the course of consultancy work, which may include organisational
data relevant to the project scope

2.3 Website Visitors and Subscribers
• Name and email address provided when subscribing to our mailing list or updates
• Technical data such as IP address, browser type, device information and pages visited,
collected automatically via cookies and similar technologies
• Communications you send to us through our website contact form

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Delivering Our Services
• Processing registrations for training programmes and supervision sessions
• Administering consultancy engagements and maintaining client records
• Communicating with participants and clients regarding their programmes or projects
• Issuing invoices and processing payments
• Providing certificates or records of completion where applicable

3.2 Communication and Marketing
• Sending subscribers newsletters, updates, event announcements and relevant resources
• Responding to enquiries submitted through our website or by email
• Notifying clients of service changes, new offerings or important administrative
information

3.3 Improving Our Services
• Analysing website usage to improve user experience and site performance
• Gathering feedback to enhance our training programmes and consultancy methods
• Conducting internal research and evaluation of our service quality

3.4 Legal and Compliance Obligations
• Maintaining records as required by applicable law
• Protecting our legal rights and responding to legal processes
• Preventing fraud and ensuring the security of our website and systems

We process your personal information on the following legal grounds:

• Contract: To fulfil our obligations under a contract with you or your organisation,
including processing registrations and delivering programmes or consultancy services
• Legitimate Interests: To operate and improve our business, communicate with clients
and maintain our website, where these interests are not overridden by your rights
• Consent: Where you have given us explicit consent, such as subscribing to our mailing
list. You may withdraw your consent at any time
• Legal Obligation: Where we are required to process your information to comply with
applicable laws and regulations

4. Lawful Basis for Processing

5. Sharing Your Information

We do not sell, rent or trade your personal information. We may share information in the following limited circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our website, processing payments or delivering our services (e.g. email platforms, payment processors, scheduling tools). These providers are contractually required to handle data securely and only for the purposes we specify.
Professional Advisors: With legal, financial or insurance advisors where necessary for the conduct of our business.
Legal Requirements: Where we are required by law, court order or regulatory authority to disclose information.
Business Transfers: In the event of a merger, acquisition or restructuring, your information may be transferred to a successor entity, subject to the same privacy protections.

We require all third parties to respect the security of your information and to treat it in accordance with applicable data protection law.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements. The specific retention period will depend on the nature of the information and the reason it was collected:

Programme participant records are generally retained for seven (7) years following the conclusion of the programme, in line with standard professional and financial record-keeping practices.
Corporate client records are retained for the duration of the client relationship and for a period of seven (7) years thereafter.
Subscriber information is retained until you unsubscribe or request deletion.
Website visitor data collected through analytics is typically retained in aggregate or anonymised form.

When personal information is no longer required, we will delete or anonymise it securely.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing
experience, analyse website traffic and understand how visitors interact with our content.
The types of cookies we may use include:
• Essential Cookies: Required for the website to function correctly. These cannot be
disabled.
• Analytics Cookies: Help us understand how visitors use our site so we can improve it.
This data is aggregated and anonymised where possible.
• Marketing Cookies: Used to deliver relevant communications and track the effectiveness
of our campaigns. These are only placed with your consent.

You may control or disable cookies through your browser settings at any time. Please note that
disabling certain cookies may affect the functionality of our website. Where required by law, we
will seek your consent before placing non-essential cookies.

8. Your Privacy Rights

Depending on your location and applicable data protection legislation, you may have the following rights in relation to your personal information:

Right of Access: To request a copy of the personal information we hold about you.
Right to Rectification: To request that we correct any inaccurate or incomplete information.
Right to Erasure: To request that we delete your personal information in certain circumstances.
Right to Restriction: To request that we limit the processing of your information in certain circumstances.
Right to Data Portability: To receive your personal data in a structured, commonly used format.
Right to Object: To object to our processing of your information where we rely on legitimate interests.
Right to Withdraw Consent: Where we process your information based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable law. You will not be required to pay a fee, though we may charge a reasonable fee or decline to act where requests are manifestly unfounded or excessive.

9. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. These measures include:

Secure encrypted connections (HTTPS) across our website
Access controls limiting data access to authorised personnel only
Regular review of our data handling and security practices
Secure disposal of data when no longer required
While we take every reasonable precaution, no method of electronic transmission or storage is entirely secure. We cannot guarantee the absolute security of information transmitted to or from our website.
In the event of a data breach that poses a risk to your rights or freedoms, we will notify you and any relevant regulatory authority as required by law.

10. Third-Party Links

Our website may contain links to third-party websites, resources or social media platforms. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of any third-party sites and encourage you to review their privacy policies before providing any personal information.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Human OS

Email: hello@humanos.co.in

Website: www.humanos.co.in

We are committed to addressing your concerns promptly and transparently.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. When we make material changes, we will update the Effective Date at the top of this document and, where appropriate, notify you by email or through a notice on our website.

Your continued use of our website or services following any update constitutes your acknowledgement of the revised policy.